Refunds & Exchanges

TERMS AND CONDITIONS FOR RETURNS WITHIN 30 DAYS


When you shop at Infinity of London you can be sure that you are entitled to a free return within 30 days of receiving the goods.

If you are not absolutely satisfied with your purchase, simply return it for a refund or product exchange.

Follow the simple steps below to return or exchange your product:


Contact us to start the procedure
If for any reason you wish to change a product or make a return, just send us an email to info@infinity-london.com or via LiveChat. Our Customer Service will immediately start the return or product exchange procedure and will provide you with the Return (or Product Replacement) code.


Pack the product for shipping
Pack the purchased item and the original accompanying materials that were shipped with the item (including the complete invoice, gemological certificate, packaging) in a securely and anonymously sealed shipping box.


Insure and ship the package
Insure and return the item to Infinity of London at:

Cadeau / Infinity David
SS. PROV KM 22
C / O Oromare F313
81025 - Marcianise (CE) - Italy
+39 0823 1642894
+44 7462 835494

To ensure the safety of your precious shipment, it is necessary not to write "Infinity of London" on the label or outside of the package, nor to write its contents on the package.
We ask that you insure the item for the invoice price and request a return receipt to confirm delivery of your shipment to Infinity of London.

Once the return or product exchange has been accepted, the customer has 14 days to ship the product to Cadeau / Infinity David. Products received or shipped after this date will not be accepted for return or exchange and will be returned to the customer without issuing the refund (or without making the exchange).

We will not accept returns for items that are shipped without a Return (or Replacement) Code, improperly packaged, or uninsured. ***


Refund
Once the return of the product has been accepted (or in the event that the replacement product has a lower value than the original one), Infinity of London will issue the refund within 10 working days.
The amount spent will be refunded except for the costs incurred for the engraving of the product equal to € 25.
Furthermore, all shipping costs are charged to the customer and are not refundable.


Return of the product
It is important to remember that failure to return the original gemological certificate will cancel the return and will void the right to a refund.

All returned items will be examined for any damage, wear, alteration, engraving, setting or resizing that occurred after the item was shipped to the customer. If Infinity of London, after the inspection phase, finds unauthorized modifications to the product or that the product has been used and shows signs of wear, the item will not be accepted as a return and will be sent back to the customer without issuing a refund . In addition, all items that have been shipped and subsequently resized will not be accepted for return and will not be refunded but only replaced.

If an item is accepted for return, Infinity of London will issue a full refund within 10 business days.


Product exchange
To obtain the exchange of a product, the procedure to be followed is identical: once the Replacement Code has been obtained, the new items, well packaged and complete in every part - including the gemological certificate - must be received by Cadeau / Infinity David by and no later than 14 days.
All returned items will be examined for damage, wear, alteration, engraving, setting. If Infinity of London, after the inspection phase, finds unauthorized modifications to the product or that the product has been used and shows signs of wear, the item will not be accepted and will be returned to the customer without issuing the product exchange.

The value of the replacement item does not need to be the same as the value of the returned item - we will issue a refund or accept payment for the difference.



Cancellation of the order
Once an order begins processing, it can be canceled within 1 business day.
After this deadline, an order cannot be canceled but can be returned within the 30 day return period for refund or product exchange.



Special or bespoke orders
Personalized items or items made to the customer's design, or with non-standard ring sizes, cannot be returned or canceled or returned for an exchange: as orders are specially made on commission, they cannot be resold.

In order to proceed with the production of a commissioned order, a 30% deposit will be required which is not refundable.
The total balance will be requested when the product is ready for shipment.

Please send us an e-mail to info@infinity-london.com to let us explain the reason for returning the item.


Products with engraving
All products on which an engraving has been requested can only be returned for replacement with another product.

The replacement product may have an identical and / or higher value (net of the cost of the engraving).


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*** Infinity of London is not responsible for lost or damaged shipments during the product return or exchange process.