REFUNDS & EXCHANGES
REFUNDS & EXCHANGES
TERMS AND CONDITIONS FOR RETURN WITHIN 30 DAYS
When you shop at Infinity of London you are guaranteed to be entitled to a free return within 30 days of receipt of the goods.
If you are not satisfied with your purchase, simply return it for a refund or an exchange.
Follow the simple steps below to return or exchange your product:
Contact us to start the procedure
If for any reason you wish to change a product or make a return, simply send us an email at email@example.com or via LiveChat or by filling out the form at the bottom of the page. Our Customer Service will immediately start the return or product exchange procedure and will provide you with the Return (or Product Exchange) code.
Pack the product for shipping
Pack the purchased item and the original accompanying materials that were shipped with the item (including full invoice, evaluation, gemological certificate, packaging) in a securely sealed shipping box.
Ensure and shipping the package
Secure and return the item to Infinity of London at the address:
Cadeau / Infinity David
SS. PROV KM 22
C/O Oromare F313
To ensure the safety of your precious shipment, you must not write "Infinity of London" on the label or on the outside of the package, nor write its contents on the package.
We ask you to insure the item for the invoice price and to request a receipt to confirm the delivery of your shipment to Infinity of London.
Once the return or product change has been accepted, the customer has 14 days to ship the product to the Cadeau/Infinity David.
Products received after that date will not be accepted for return or exchange and will be returned to the customer without refund (or exchange).
We will not accept returns of items that are shipped without the Return (or Exchange) Code, improperly packaged or uninsured.***
Once the return of the product has been accepted (or if the replacement product has a lower value than the original one), Infinity of London will issue a refund within 10 working days.
The amount spent will be refunded with the exception of expenses incurred for the engraving of the product amounting to €25.
In addition, all shipping costs are borne by the customer and are not subject to refund.
It is important to remember that failure to return the original gemmological certificate will cancel the return and will invalidate the right to a refund.
All returned items will be examined for any damage, wear, alteration, engraving, setting or subjected to returns that occurred after the item was shipped to the customer. If Infinity of London, after the inspection phase, finds unauthorized modifications to the product or that the product has been used and shows signs of wear and tear, the item will not be accepted as returned and will be sent back to the customer without a refund. In addition, all items that have been shipped and, subsequently, have undergone returns, will not be accepted for return and will not be subject to refund but only for replacement.
If an item is accepted for return, Infinity of London will issue a full refund within 10 business days.
To obtain a product exchange, the procedure to follow is identical: once the Exchange Code has been obtained, the new, well-packed and complete items - including the gemological certificate - must arrive at the Cadeau/Infinity David no later than 14 days.
All returned items will be examined for damage, wear, alteration, engraving, setting. If Infinity of London, after the inspection phase, finds unauthorized modifications to the product or that the product has been used and shows signs of wear and tear, the item will not be accepted and will be returned to the customer without issuing the product exchange.
The value of the replacement item need not necessarily be the same as the value of the returned item: we will issue a refund or accept payment for the difference.
Once an order begins processing, it can be cancelled within 1 business day.
After this period, an order cannot be cancelled but can be returned within the 30-day return period for refund or exchange.
Special orders or bespoke
Items customized or made to the customer's drawing, or with non-standard ring sizes cannot be returned or cancelled or returned for an exchange: being orders specially made on commission they cannot be resold.
In order to proceed with the production of an order on commission, a 30% deposit will be required which is not refundable.
The total balance will be requested when the product is ready for shipment.
Please send us an email to firstname.lastname@example.org to let us know the reason for returning the item.
***Infinity of London is not liable for loss or damage to shipments during the return or exchange process.
Products with engraving
All products on which an engraving has been requested can only be Returned for Replacement with another product.
The replacement product may have an identical and/or higher value (net of the cost of the engraving).