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RINGSIZE

Our team of goldsmiths is extremely specialized in resize: a very simple and fast process. The ring will be returned to you within 5-7 working days unless it needs to be resized due to size change. Print out the return form where you will find the fields to fill in and all the necessary information for the return. Inside the return box you will have to insert, together with the product, the diamond gemmological certificate and the completed form in all its parts.

Please note that items delivered and returned for a return will not be accepted for a refund.

Download the form in your language:

Our team of goldsmiths is extremely specialized in resize: a very simple and fast process. The ring will be returned to you within 5-7 working days unless it needs to be resized due to size change. Print out the return form where you will find the fields to fill in and all the necessary information for the return. Inside the return box you will have to insert, together with the product, the diamond gemmological certificate and the completed form in all its parts.

Please note that items delivered and returned for a return will not be accepted for a refund.

Download the form in your language:

FAQ's

How can I request a resize?
Fill out the form at the bottom of the page by entering in the Subject box of the email: "Resize Id (order number)". Our Customer Service will reply to you via email within 24 hours (except for weekends) and will start the resize process. Alternatively, contact us via LiveChat.

How soon after purchase can I request a return?
We will be happy to resize your ring for you at any time, either within the first weeks of receipt or for many years.

Where should I send my ring?
You don't have to send anything - we will send you the collection instructions and the documents that you need to print and attach to the package.
The courier will pick you up on the day and at the address you give us.
Shipping costs are charged to Infinity of London.
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What's the timing?
The resize generally takes 5-7 working days, however this varies depending on the ring itself and the amount of work required. In the event that the ring resize requires the ring to be completely rebuilt (as for custom models and Full Eternity ring).)

How much does the resize cost? What if there is an incision?
The first resize is free, for gold and platinum rings without engraving, within 30 days of purchase.
If your gold or platinum ring has an engraving, the first return is always free but must be paid for the re-engraving at a cost of €25.

From the second resize and for all returns requested after 30 days, the cost is, for rings without engraving, €35.
If, however, the ring has an engraving, the re-engraving has an additional cost of € 25.

For all silver rings all resizes have a cost of €35 to which must be added, if the engraving is present, an additional cost of €25.

How do I pay for resizing?
It is possible to make the payment both by bank transfer and Paypal.

Does resizing alter / change the quality of the ring?
We assure you that your ring will be returned to you exactly as you received it. Resizing is a very common procedure and does not damage the ring. If you need to resize your ring by more than 3 sizes (be it larger or smaller), we may have to redo the ring instead: we will not charge you for this process but it will take at least 2 weeks. The Full Eternity Rings cannot be resized because the stones surround the whole ring: therefore, even in this case, the ring must be completely rebuilt.

The resize of the ring will loosen the diamonds?
Depending on the type of ring, diamonds may loosen during the resize; however, at the end of the process, they will be carefully set back into the ring. Finally, before the ring is sent to you, it undergoes a series of strict and precise quality controls.

Will I be informed when the ring is sent back to me?
Of course you will! You will receive an email in which you will find the tracking of the shipment and the courier that will deliver the product to you.
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PLEASE FILL IN THE FIELDS BELOW TO REQUEST THE RESIZE

PLEASE FILL IN THE FIELDS BELOW TO REQUEST THE RESIZE

Need Help?

Talk with our experts!

Chiamaci
+39 0823 164 2894 

LIVECHAT
quic response

WHATSAPP
+44 7462 835494

SEND AN EMAIL
info@infinity-london.com

Chiamaci
+39 0823 164 2894 

LIVECHAT
quic response

WHATSAPP
+44 7462 835494

SEND AN EMAIL
info@infinity-london.com

Chiamaci
+39 0823 164 2894 

LIVECHAT
quic response

WHATSAPP
+44 7462 835494

SEND AN EMAIL
info@infinity-london.com